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  • How does the free trial work?
    Our free trial gives you an opportunity to experience a one-on-one session with a native English teacher. You will explore how our lessons are structured, the types of exercises we use, and receive personalized feedback. To sign up, fill out the form on our Sign Up page, and we’ll contact you to schedule your session.
  • What are the prices for lessons?
    Our lesson prices depend on the package you choose: Kids Lessons: Between $17 and $20 per 30-minute session. Gaokao English: Between $17 and $20 per 30-minute session. Free Talk Lessons: Between $12 and $15 per 30-minute session. Discounts apply when purchasing more lessons at once. See our detailed pricing for more options here.
  • What types of lessons do you offer?
    We offer the following types of lessons: Imagine Reading Series: Designed for young learners to build foundational reading and vocabulary skills. Gaokao English Achievement Course: Tailored for high school students preparing for the Chinese Gaokao. Free Talk Lessons: Designed for adults to improve conversational English in practical, real-life situations.
  • Can I reschedule or cancel a class?
    Yes, you can reschedule or cancel a class as long as it's done at least 12 hours in advance. If you exceed the allowed number of cancellations for your package, a fee may apply.
  • Who are your teachers?
    All our teachers are certified native English speakers with experience in teaching English as a second language. They provide personalized feedback and support to ensure your learning needs are met. You can trust their expertise and dedication to helping you reach your goals.
  • What materials are used in the lessons?
    For our kids' lessons, we use the Imagine Reading Series, which is aligned with the Common Core State Standards (CCSS) in America. This ensures that children build strong reading, vocabulary, and critical thinking skills. For high school students, our Gaokao English Achievement Course materials are specifically designed to align with the real Gaokao test standards, helping students prepare effectively for this important exam. In our Free Talk Lessons, no textbooks are required. These sessions focus on real-life conversational practice with certified native English teachers. You’ll engage in natural dialogue tailored to your interests and goals, so materials are flexible and practical.
  • How do I book a lesson?
    Booking a lesson is simple! Visit our Sign Up for Classes page and fill out the form. Once submitted, we will contact you via WeChat to confirm your lesson schedule.
  • Do you offer lessons for beginners?
    Yes, we offer lessons for all levels, from beginners to advanced learners. Whether you are just starting or looking to refine your skills, our teachers will tailor the lessons to meet your specific needs.
  • How do payments work?
    Payments are made through secure online methods. We accept major credit cards and Alipay. You can pay for lessons in packages to receive discounted rates.
  • What’s your cancellation policy?
    Cancellations must be made 12 hours in advance to avoid any fees. Each package comes with a set number of free cancellations, and exceeding that limit may result in a 50% fee for the missed lesson.
  • What is the difference between Free Talk and the Imagine Reading Series?
    The Free Talk Lessons are conversation-based, designed to help adults improve fluency and confidence in speaking English in real-life scenarios. No textbooks are used; instead, we focus on personalized conversations tailored to your needs. The Imagine Reading Series is specifically for kids and focuses on building reading and vocabulary skills. It follows the Common Core State Standards (CCSS) to ensure a comprehensive and educational approach to learning English.
  • How can I choose the right course for my child?
    We recommend starting with a free trial lesson to assess your child’s current level. Based on the trial, our teachers will recommend the best course, whether it's the Imagine Reading Series for younger learners or customized English lessons for older children preparing for exams.
  • Are lessons available for different time zones?
    Yes! We offer lessons for students across various time zones. Once you sign up, we’ll work with you to find a suitable time that matches your schedule, whether you're in Asia, Europe, or North America.
  • What technology or apps do I need for online lessons?
    All lessons are conducted via Zoom or Classin. You’ll need a stable internet connection, a computer or tablet, and a headset or microphone to participate in the lessons. You’ll receive instructions on setting up before your first class.
  • Can I get a refund if I’m not satisfied?
    Yes, we offer refunds for unused or canceled lessons within 60 days of the last lesson. You can also apply the balance toward a new course package. However, early termination of a package forfeits any discounts, and lessons will revert to the regular price per class.
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